FAQ

Delivery time within Cilacap usually takes 1-2 hours for express service and 24 hours for regular service. We guarantee on-time delivery as agreed.

You can track your shipment status through our official website or by contacting our customer service. We also send notifications via SMS or WhatsApp when your package is in transit.

There are no additional fees for shipping heavy items. The listed price includes special protection and strict supervision during the shipping process.

If your item is damaged during shipping, we will compensate for the loss according to the value stated in the shipping contract. Please inspect the item before receiving it.

Yes, we offer delivery to other islands using trusted partner networks. For more information, please contact our customer service.

If there is a delay of more than 24 hours, you can request a refund through our customer service. We will process the refund according to company policy.